Strategic Account Manager

By Keryn Van der Dijken | May 15, 2023
  • Media & Entertainment
  • Remote
  • This position has been filled

Company summary

At Reelgood we’re revolutionizing the way people discover and access streaming content. As the ultimate, one-stop guide to streaming, our platform allows users to easily track and initiate content from over 150 different sources all from a single, user-friendly interface. Our platform boasts over 3 million monthly users, and our fully remote team continues to expand with over 40 members globally. Our culture is fast-paced, results-driven, and highly collaborative, with constant communication via Slack and Google Meets. So if you are passionate about streaming and want to be a part of a dynamic, innovative company, read on…

Reelgood in the Press: Protocol • New York Times • Variety • ZDNet

Job overview

We are seeking a highly skilled and experienced Strategic Account Manager to join our dynamic team. As a Strategic Account Manager, you will be responsible for developing and maintaining relationships with key clients in the Media & Entertainment industry, with a particular focus on streaming platforms. Your deep understanding of the industry, combined with your expertise in account management, will contribute to the growth and success of our organization.

Responsibilities:

  • Relationship Management: Develop and nurture strong relationships with key clients in the Media & Entertainment industry, specifically within the streaming sector. Serve as the primary point of contact for clients and act as their trusted advisor.
  • Account Growth: Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts. Develop strategic account plans and execute them effectively to achieve revenue targets.
  • Industry Expertise: Stay up to date with the latest trends, technologies, and industry developments in the Media & Entertainment sector, particularly in streaming. Leverage this knowledge to provide insights and recommendations to clients, helping them stay ahead of the competition.
  • Client Success: Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure client success. Advocate for client’s needs and work closely with internal teams to deliver on commitments and exceed expectations.
  • Renewals and Contract Negotiation: Manage the contract renewal process for assigned accounts. Negotiate terms and conditions to maximize client satisfaction and company profitability.
  • Client Satisfaction: Proactively monitor client satisfaction levels and take necessary actions to address any concerns or issues. Strive to achieve high levels of client satisfaction and build long-term, mutually beneficial relationships.
  • Industry Networking: Attend industry events, conferences, and trade shows to network with key stakeholders and promote our organization. Represent the company as a knowledgeable and reputable expert in the Media & Entertainment industry.
  • Reporting and Analysis: Track and analyze key metrics related to client accounts, including revenue, usage, and customer satisfaction. Prepare regular reports for management, providing insights and recommendations for improvements.

Requirements:

  • Minimum of 5 years of experience in strategic account management, preferably within the Media & Entertainment industry.
  • Proven track record of successfully managing and growing large client accounts, preferably with a focus on streaming platforms.
  • In-depth knowledge of the Streaming ecosystem, content licensing, and distribution models.
  • Strong business acumen and the ability to identify revenue opportunities within client accounts.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels.
  • Strong negotiation and contract management skills, with the ability to drive favorable outcomes for both clients and the company.
  • Self-motivated and goal-oriented, with a proactive approach to problem-solving.
  • Exceptional organizational and time management skills, with the ability to handle multiple client accounts simultaneously.
  • Bachelor’s degree. An advanced degree or industry certifications are a plus.

What’s In It for You

  • Competitive base salary with excellent employee equity package in a fast growing startup.
  • Fully remote work environment
  • Unlimited Vacation
  • Access to best in class tools and equipment to do your job
  • Hackathons, retreats, and other in person working opportunities in locations like Tulum – Mexico, Tahoe – California and Orlando – Florida.
  • Additional perks: unlimited streaming service access, dental, eyecare, 401k matching, and more depending on your region.
  • The location of the position is fully remote with preferred time-zones for East Coast US or Western Europe. Depending on location, offices or access to a coworking space may be provided. In lieu of offices, we have a work from home annual budget to improve your working space.

Equal opportunity employer

Does this role sound like it was made for you, yet you don’t check every box? Reach out anyways! We’re an equal opportunity company and are dedicated to fostering an inclusive and diverse environment for people from all walks of life. We hire based on talent, and we’re proud of our global perspective.

If you are a results-driven professional with a passion for the Media & Entertainment industry and expertise in streaming, we encourage you to apply. Join our team and contribute to shaping the future of the streaming landscape while driving the success of our organization.